KAPITEN PRIVACY POLICY

Last updated: 16 October 2026

1. Introduction

Kapiten respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Kapiten collects, uses, shares, stores, and protects personal information when you use our courier and parcel delivery services.

It applies to individuals, business customers, senders, recipients, and other people whose information is processed in connection with a Kapiten delivery.

By using Kapiten, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where applicable law requires consent or another legal basis, Kapiten will obtain or rely on that legal basis as appropriate.

If you do not agree with the applicable privacy practices or do not wish to provide information necessary for a delivery, you should not use the affected services.

2. Information We Collect

Depending on how you use Kapiten, we may collect the following categories of information.

A. Contact Information

This may include:

We use this information to coordinate pickups and deliveries, provide updates, facilitate communication, and resolve delivery issues.

B. Location and Address Information

We may collect or receive:

Location information helps us identify pickup and delivery points, connect requests with available riders, provide directions, estimate arrival times, and display delivery progress.

Location access may be required for certain features to work correctly. You can manage your device’s location permissions through your device settings, although disabling location access may limit some features.

We only intend to access location information to the extent needed for the relevant service and permitted by applicable law.

C. Delivery Information

We may collect:

This information helps us manage deliveries, investigate problems, and maintain service records.

D. Payment Information

We may collect payment status, transaction references, amounts, payer details, and information needed to reconcile or investigate payments.

Payments may be processed through third-party payment providers. Where a provider handles payment credentials directly, its collection and processing of those credentials may be governed by its own privacy policy.

We will not claim to store complete payment card or mobile-money credentials unless our actual systems do so.

E. Device and Technical Information

We may collect technical information such as device type, operating system, app version, diagnostic information, and service usage events to maintain, secure, and improve Kapiten.

The specific information collected depends on the features and technologies used by the app.

3. How We Use Your Information

Kapiten uses personal information for the following purposes:

We will not use personal information for purposes incompatible with those described here unless permitted by law or supported by an appropriate legal basis.

4. How We Share Your Information

Kapiten does not needlessly expose your personal information. However, providing a delivery service requires certain information to be shared with relevant parties.

A. Riders

We may share the information necessary for a rider to complete a delivery, including the pickup and delivery locations, relevant contact details, and delivery instructions.

For example, a rider may need the sender’s phone number to arrange pickup and the recipient’s phone number to coordinate delivery.

We aim to make contact information available only when needed for the delivery process and in accordance with our operational rules.

B. Senders and Recipients

Depending on the delivery arrangement, senders and recipients may receive relevant delivery updates, tracking information, contact details, and payment instructions.

C. Service Providers

We may share necessary information with service providers that support our operations, such as:

These providers may process information on our behalf or under their own applicable terms, depending on the service.

D. Legal and Safety Reasons

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, investigate suspected fraud, protect individuals from harm, or establish, exercise, or defend legal claims.

E. Business Transfers

If Kapiten undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We do not sell personal information as a standalone commercial product.

5. Location Permissions

Kapiten may request access to your device’s location to support pickup selection, delivery requests, navigation, and tracking.

You can manage location permissions through your device settings.

If you deny or revoke permission, you may need to enter locations manually, and some features may not function as intended.

Rider location may be processed and shared for delivery tracking while a delivery is being performed, according to the applicable app permissions and operational design.

The exact timing and frequency of location collection depend on the features you use and the permissions granted. Kapiten will provide any additional notices required for background location collection.

6. Phone Numbers and Communications

Phone numbers are important for coordinating deliveries.

We may use phone numbers to:

Where appropriate, we may use SMS, telephone calls, in-app notifications, or other supported communication channels.

We aim to limit access to phone numbers to parties who need them for the delivery or another legitimate service purpose.

7. Data Retention

Kapiten retains personal information for as long as reasonably necessary to provide services, maintain delivery and payment records, resolve complaints, prevent fraud, meet legal obligations, and establish or defend legal claims.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our retention practices.

Some records may need to be retained for longer where required by law or where a legitimate legal or operational need exists.

8. Data Security

Kapiten uses appropriate technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

No electronic system or method of transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take reasonable steps to protect the information we handle.

If a personal data breach occurs, Kapiten will take appropriate steps to investigate, contain, and address it, including notifications where required by law.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

These rights may be subject to legal exceptions, including obligations to retain certain delivery, financial, or dispute records.

To exercise your rights, contact Kapiten through the support channels provided in the app. We may need to verify your identity before processing a request.

10. Children’s Privacy

Kapiten’s services are intended for people who can legally use the relevant services and enter into the applicable arrangements.

We do not knowingly collect children’s personal information beyond what is necessary and lawful for a legitimate delivery involving a child or their authorized representative.

If you believe a child has provided personal information inappropriately, contact us so we can assess the matter and take appropriate action.

11. International Data Transfers

Some of our technology or service providers may store or process personal information outside Rwanda.

Where personal information is transferred internationally, Kapiten will take the steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

The updated version will be made available through the app or another appropriate channel, with a revised effective date.

Where required by law, we will provide notice of material changes or obtain consent before implementing changes that require it.

13. Contact Kapiten

For privacy questions, requests to exercise your rights, or concerns about how your personal information is handled, contact Kapiten through the official support channels provided in the app.

Please include enough information for us to understand your request, but do not send passwords, payment credentials, or other unnecessary sensitive information.

Kapiten will handle privacy requests in accordance with applicable law.